Business English Lesson – All about Appointments – Making, Scheduling & Cancelling

Business English Lesson – All about Appointments – Making, Scheduling &  Cancelling

Hello everyone I am Niharika. Welcome back
to a new lesson. In today’s lesson we are gonna look at Business English Phrases related
to making, changing and cancelling appointments. Now in the corporate world people tend to
meet their clients, their suppliers, owners, managers and so on. Now how do you arrange
for these meetings? That’s what we are gonna learn in today’s lesson. We are gonna look
at some phrases that would help you to arrange for meetings. So let’s get started. The
very first thing that we are gonna look at is making appointments. So how do you make
an appointment with the person you intend to meet? So here are some phrases. The very
first one is, Can we arrange a meeting? Now can we arrange a meeting is when you are requesting
someone? Now as I said in the corporate world, people are very busy. Usually most of them
have a packed schedule. So how do you request for an appointment? This is the phrase that
you would use, can we arrange a meeting? So here you are requesting. And if you would
like to use a better phrase, then you can say, If possible I would like to come by and
see you.So probably you have called someone maybe it’s your supplier and you are looking
forward to see him for something for your business. So rather than saying, can we arrange
a meeting? You can also say, if possible, I would like to come by and see you, so again
this phrase is also used to put in a request. You wanna show or you intend to meet this
person, so go ahead and use these two phrases when you’re requesting. Now let’s look
at the other three phrases here on the board. So here you are fixing on a time or rather
suggesting a time and day. How about Monday? So you say how about Monday? How about Wednesday?
You’re asking or you’re suggesting. Another phrase that you can use is , Is next Tuesday
convenient for you? So you know, we are busy, corporate people yes they have too much work
to do, so you can say is next Tuesday convenient for you? You wanna give that respect that
you know we respect your time. So would Tuesday be convenient for you? So again you are suggesting.
And then the last one here, would Thursday suit you? So just another way of suggesting
day and time. You can add time as well, would Thursday 5pm suit you? Again you’re respecting
the time. So add time with the day. So you got it? So here are the phrases that would
help you to make an appointment with someone. Now the next one is Agreeing. Probably someone
has called you and intends to meet you and you are okay with what he or she has suggested.
So how do you agree to it? These are the phrases that you would use. The very first one, That
sounds good, that sounds great . So any two words that means you’re okay meeting at
the time that’s been suggested to you, so that sounds good or that sounds great. Another
one Thursday would be perfect. So probably you’re not doing anything else and Thursday
the time that has been suggested is just perfect for you, it suits you, so you can say Thursday
would be perfect. And then the last one is very simple, that’s fine. So you don’t
have to get into too many words, you can just keep it simple by saying that’s fine. So
these are the phrases that would help you to make appointments and agree to what is
been suggested. Now let’s have a look at some phrases that would help you to change
or cancel the appointments. Let’s have a look at declining and suggesting. So at times
you cannot go ahead and agree to the time that’s been suggested by the other person.
You are busy and you have something that you got to do. So how do you decline? Firstly
you can say, I’m afraid, I have got another meeting. Now this is a great way to decline,
of course you cannot directly say no, I can’t meet you that would be quite offending. So
rather than saying direct no, use a phrase, Oh I’m afraid I have got another meeting.
So yes maybe that’s true, maybe you really have another meeting and you cannot meet at
the time that’s been suggested to you. So that’s how you would decline. Another way
Tuesday seems to be a little difficult. Now maybe you are busy on Tuesday, you have some
meetings or probably you are gonna meet someone on a Tuesday and this time doesn’t suit
you, so rather than again saying a direct no, you would give him respect, give the person
respect to meet and say Tuesday seems to be a little difficult. So these are the two phrases
that would help you to decline, but with decline, probably you can also suggest another time.
So how do you do that? Well, you would say, I would prefer to meet on Friday, is that
okay? So probably Friday you’re not very busy. It’s the last working day of the week
and you’re not very busy and you have time that can be allotted to someone else, so you
can say, I would prefer to meet on Friday is that okay? Now it’s very important for
you to ask this question, because again you are respecting the other person’s time as
well, so is that okay? Has to be asked, will this time suit the other person? So you have
to ask this. These are the expressions that would help you to decline and of course suggest
some other time. Now how do you cancel and change your appointment? Probably you have
already decided on a time and you are okay with the time and you agreed to it, but now
there’s something come up and you have to cancel. Do not cancel at the last minute,
if your meeting is at 5pm. You cannot call that person at 4.55 and say, Hey look something
is come up and I can’t meet you, that would be so rude and not professional at all. So
please try to call a little earlier, probably if you have a meeting in the evening. So call
up in the morning and tell him or her that you would like to cancel the appointment.
And how do you do that? Well, something is come up, can we fix some other time? So probably,
yes something has really come up and you won’t be able to meet that person, so you would
say, I’m sorry. The first thing that you are gonna say is apologize, so you’re gonna
say, I’m sorry something urgent has come up, can we fix some other time? So that’s
how you will say it. And another phrase that you can use is , something has just cropped
up and I won’t be able to meet you today, so the word cropped up or the expression cropped
up is just very similar to come up. So cropped up is when something has come up, something
that you will have to do and you will have to do, so something has just cropped up and
I won’t be able to meet you today. Again you gotta apologize. So this is the way you
would cancel and change the appointment. So now that you have established these phrases
that would help you to make, cancel and change appointments, go ahead and use them. It is
extremely helpful in the corporate world. And I’ll be back with a new lesson. Till
then have a great day.


  1. Albshr77 says:

    Very helpful, Thank you.

  2. SuperMinnu says:

    very good!!

  3. Wellington Coelho says:

    I like this class, thank you Niharika

  4. jin oung lee says:

    Niharika's Eng lessons are the kind of class that you feel enjoying having fun and smiling all the way through whole time of learning.

    thanks a lot Niharika.

  5. Repack Printing & Packaging says:

    very helpful, thanks a lot.

  6. vishal rege says:

    Need a partner to talk in english. Plz cmmnt

  7. Hugo Victor says:

    My heart beat fast, Niharika. Another great lesson to improve my communication.

  8. Nikolas M says:


  9. Jesus Davila Sanchez says:

    I love you Niharika. I want to marry you.

  10. Phuc Pham says:

    I want to improve my english. Does everyone can help me?? thanks!!

  11. ِMohd AbuSal says:

    Dear All,
    I would like to thank you so much for your help..
    could you make a new episode related to business English phrases such as "methods of requesting" maybe email , information, data and etc.

    thank you again.

  12. Samer Aboud says:

    helpful lesson

  13. Nilabh Tirpude says:

    mam plz guide for writing selfbiography which includes interests

  14. Natalia The Weirdo says:

    Great lesson! But im sorry i can't listen to ur voice for 10 minutes

  15. merry carefree says:

    Niharika you are very very very beautiful and I beg you to marry me if you are single because I love you so much.

  16. Dini dev says:

    Thnx fo d solutions

  17. Liliana Liliana says:

    Hi niharika i love your lessons, could you make one about talking about actor performances, adejectives, idioms etc, THANKS

  18. Shruthil T S says:

    That was a quick session on improving the communication. Very helpful.

  19. Jarri Nitiseno says:

    This sound very very good. I like this great video.I allways learn english from your video lesson,I learn again and and again to improve my english skill.Thank you so much Naharika,You are trully a great English teacher.

  20. Kali Jenny says:

    I want just say Thank you Niharika, you are amazing your lessons are always importants for us you knows what we needs!!!

  21. Ronald Alexander Ramírez Sigüenza says:

    Niharika, Can we arrange a meeting? 😀 hahaha

  22. robert lee says:

    Good video, thank you!!!

  23. Marquez Mendez says:

    Thank you so much for the videos! I really like the way how you explain it.

  24. Dewanand Sahu says:

    beauty with brain …..niharika ……rare piece

  25. Pribadi Produktif says:

    Thk you Niharika

  26. Gv97 Gilver ___ says:

    thank you for your help

  27. Zaid Ahmed says:

    thanks alot Naharika
    my what up number +964 -7801473466 who like to chat and sharing ideas in English,, add me..

  28. Gadisa Lemu says:


  29. Gadisa Lemu says:

    niharika,s good

  30. Gadisa Lemu says:

    niharika,s good

  31. bismilah Hashime says:

    u beauty nihirka frm Afghanistan

  32. Anh Thư Nguyễn says:

    thanks u Niharika

  33. Ravichandren darika says:

    I like u r dressing niharika and u r lessons r awesome….

  34. Elias Muteerwa says:

    niharika u are my teacher thanks ur lesson i really appreaciate

  35. Vieux Dassy says:

    thank you for the lesson

  36. opoo pooo says:

    Myanmar Videos

  37. Rolando Sta. Cruz says:


  38. Sukhansa Hahaha says:

    Thank you for your videos.

  39. NimmyTravels says:

    What level is this could you say about B1

  40. Anderson Nobre says:

    Niharika is very beautiful english teacher!!! I like it!!!

  41. luo yong says:

    thanks you teacher !

  42. Dung Tran says:

    Hello Naharika,

    Please help me answer the question
    What are the risks and benefits of getting into business with a partner?

  43. Dung Tran says:

    What are some common expressions we can use to make appointments?
    some common mistakes when making an appointment.

  44. Andrei Fara says:


    I would say as a suggestion that is not useful for a student to learn such particular cases that you've discussed in the video, we need more general phrases.

  45. Sharafudheen Sharafu says:

    hallo teacher ur classes appol great….I like it


    Niharika mam you are a lecturer beyond extraordinary as your lectures boost my English

  47. Janeth Fratern says:

    You are awesome

  48. Altahirsuliman Mohamed says:

    thanks so much niharika

  49. Aly Samba Sall says:

    Perfect and beautiful

  50. Khanh Nguyen Dinh says:

    that's perfect.

  51. dan tran says:

    ok , thanhk you so much !

  52. Yashwant Naik says:

    Good night

  53. Bini Tesfa says:

    Very helpful

  54. Mazinn NOOr says:

    Thank you so much for this lesson you are great teacher

  55. Garuda s says:

    NYC topic

  56. shahzad muhammad says:

    nice teacher

  57. Adem Ismail says:

    Niharika the great !

  58. Carlo Martone says:

    Very helpful. Thanks for sharing your knowledge.

  59. Rajasekar R says:

    I love you

  60. hp jatania excellent keep it up says:

    Extremely well

  61. Salimu Sumareh says:

    Very useful thanks to

  62. Jovin Lv says:

    Thank you, Niharika. your lessons are extremely helpful to me. I love you and your lessons so much. you are the most beautiful teacher in the world and your voice is clear to hear to me. I can get your point so easily. Thank you again.

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